r/bigcommerce: rules, karma requirements and posting culture

Who posts here

The same week can bring an owner who does not know how to put a domain behind a CDN and a platform architect asking about peak load on a multi-market enterprise store. Basic questions get patient, step by step answers. Terms like headless, B2B Edition and API versioning go unexplained in the more technical threads.

• Small store owners who run everything themselves and hit a wall with checkout, variants, shipping rules or fees.
• Ecommerce managers and architects at larger merchants weighing whether to stay on the platform or move.
• Agency and freelance developers who build and integrate BigCommerce stores.
• App developers and tool founders looking for feedback or users.
• BigCommerce community staff, who post product news and beta invitations.

Karma and account requirements

What it takes to get a post through in r/bigcommerce.

What you can post

What happens to a new post

Where the most recent posts ended up. Sample size: 400.

• Stayed up90%
• Removed by Reddit's filters10%
• Deleted by the author<1%

Reddit counts a removal by the subreddit's own AutoModerator rules as a moderator removal, so that share is not all human. Held by AutoModerator means the post is waiting in the mod queue.

The rules, in the mods' words

1. 1

   Be Professional, Kind, and Courteous

   Respect your fellow users by keeping your comments constructive and professional. Good or bad, your experiences are always welcome as long as they are offered in a courteous way.

2. 2

   No Hate Speech, Bullying, or Harassment

   Bullying or harassment of any kind isn't allowed, and degrading comments about race, religion, culture, sexual orientation, gender or identity are not allowed.

3. 3

   Stay On Topic: Bigcommerce Platform Use Only

   All posts must be directly related to the use of the BigCommerce platform. Off topic posts about competitors, $BIGC stock, dropshipping, finding products to sell, and any other topics unrelated to the BigCommerce platform will be removed.

4. 4

   No "Links Only" Posts

   This is a discussion-based subreddit. Please don't post with just a link to something, no context, and without a focus on starting a conversation. Explain why you’re sharing it, what members can learn, and ask a question to prompt a conversation.

5. 5

   No Spam, Solicitation, or Self Promotion

   Don't promote your own products or services unprompted. Spamming includes submitting multiple posts on the same topic, or submitting posts not related to BigCommerce or the ecommerce industry. This also includes DMing users of this subreddit without asking first and getting their permission. Contact the moderators if another user is sending you DMs that you did not permit.

6. 6

   No Stock Talk

   This is a group specifically to discuss use of the BigCommerce platform, and ecommerce industry best practices. Posts about $BIGC stock will be removed.

7. 7

   No Disclosing Private Information

   In order to protect everyone's privacy and store security, we ask that you do not disclose any information that is confidential. This includes unpublished or negotiated pricing rates, your Support PIN, and anything else private in nature.

8. 8

   No Profanity

   To keep things friendly, the use of swearing and vulgar language is not permitted. This includes acronyms and special characters used to indicate profanity.

These are the rules as archived in January 2025. Rules change. Check the sidebar before you post.

The culture

r/bigcommerce is a support forum that merchants run for each other, with the company looking in. There are about 5,000 members and around one post a day. Most posts are text, around 120 words, describing a problem on a live store: card testing bots hitting checkout, variants that will not behave, a notification setting that quietly changed, a new fee showing up on the bill.

Votes barely exist here. The top post in the sample has a score of 7, and a thread with five replies is a busy one. What you get in exchange is replies from people who have had the same problem on the same platform, and they tend to be long for Reddit, around 32 words at the median.

The live argument is about staying or leaving. Pricing and the payment provider fee draw complaints, and there is a steady run of posts about outgrowing the platform or moving to something else. Regulars treat some of those with suspicion. Commenters have accused a rival platform's marketers of seeding made-up migration stories across ecommerce subreddits, and a polished post with no specifics now gets asked for endpoints, dates and proof.

What lands

• A specific store problem with the setup stated: plan, payment gateway, what support said, what you already tried.
• A heads-up about a platform change that cost you money or customers, with the fix.
• Fee and pricing posts with your own numbers. These are among the most discussed threads in the sample.
• Open questions to other merchants, such as which apps they could not run without or how they handle a tax change.
• A developer write-up of something built on the platform that shares the approach and the limits hit, not just the listing.

What gets removed or ignored

• No moderator removals showed up in our sample, so this list comes from the rules, not from observed takedowns.
• Posts unrelated to using the platform. The rules name competitors, stock talk, dropshipping and finding products to sell.
• Link-only posts with no context or question.
• Unprompted promotion of your own product or service, repeat posts on the same topic, and DMing members without permission.
• Anything disclosing negotiated pricing, a Support PIN or other private store details.

The unwritten rules

• Enforcement is light. Off-topic surveys, tool pitches and posts about other platforms sit in the feed untouched. They also sit at zero comments, which is its own answer.
• Be exact. A claim about the API, fees or a migration that lacks specifics gets read as marketing, and someone will say so in the comments.
• If you sell services, say so up front. The replies that go down well open by stating what the person does for a living, then give real advice.
• Company staff read the subreddit. Complaints are welcome under the rules as long as they stay courteous, and they sometimes get a direct response.
• Keep it clean. The no profanity rule is unusual for Reddit and the tone is closer to a vendor forum than a typical subreddit.

Self-promotion

The rule bans promoting your own products or services unprompted, and counts repeat posts and unsolicited DMs as spam. In practice the mods remove little: launch posts for apps and dashboards stay up, and a freelancer openly offering help was left alone. Staying up is not the same as working, though. Those posts mostly get no replies, while app builders who explain what they built and what the platform would not let them do get a conversation. Answering someone's question and disclosing your business in the first line is the version that earns goodwill.

How people write here

Typical post length

120 words

Typical title length

8 words

Titles phrased as a question

38%

Typical comment length

32 words

Comments that include a link

7%

Posts that carry a flair

1%

The regulars

The accounts that showed up most in our sample. Worth reading before you post: they set the tone, and they are usually the first to reply.

Top keywords

The words and phrases that show up far more often here than in other communities, from recent posts in r/bigcommerce.

• bigcommerce 160 posts
• store 112 posts
• bigcommerce store 29 posts
• product 112 posts
• commerce 42 posts
• merchants 37 posts
• stores 52 posts
• checkout 45 posts
• products 62 posts
• customers 59 posts
• product blog 14 posts
• bigcommerce stores 14 posts
• ecommerce 30 posts
• customer 52 posts
• bigcommerce merchants 11 posts
• shoppers 17 posts
• b2b edition 10 posts
• e-commerce 26 posts
• shopify 35 posts
• custom 35 posts
• order 40 posts
• orders 29 posts
• store owners 18 posts
• brands 29 posts
• shipping 27 posts
• catalog 19 posts
• cart 20 posts
• curious 49 posts
• page 37 posts
• platform 38 posts
• integration 24 posts
• b2b 26 posts
• sales 37 posts
• hey 44 posts
• merchant 15 posts
• pricing 24 posts
• storefront 12 posts
• feedonomics 6 posts
• blog 18 posts
• customization 11 posts

Growth

1. 20222.4k
2. 20232.7k
3. 20243.3k
4. 20254.3k
5. 20265.2k

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Common questions